Refund Policy

Last updated: January 2025

1. Free Services

NamasteGuide currently offers free cultural learning resources and personalized guides. As our basic services are provided at no cost, refunds do not apply to these offerings.

2. Premium Services

For any future premium services or products that may be offered, the following refund policy will apply:

3. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within 30 days of purchase
• The service was not delivered as described
• Technical issues prevented access to the service
• You experienced unsatisfactory service quality

4. Non-Refundable Items

The following items are generally non-refundable:

• Services that have been fully consumed or completed
• Personalized content that has been delivered
• Digital downloads after completion
• Services purchased with special discounts or promotions

5. Refund Process

To request a refund:

• Contact our support team at refunds@namasteguide.com
• Provide your order number and reason for refund
• Allow 5-10 business days for review
• Approved refunds will be processed within 7-14 business days

6. Refund Methods

Refunds will be issued to the original payment method used for the purchase. In some cases, alternative refund methods may be offered with mutual agreement.

7. Partial Refunds

In certain circumstances, we may offer partial refunds for services that were partially consumed or used.

8. Cultural Content Policy

Given the cultural nature of our content, we take special care to ensure authenticity and respect. If you feel our content was culturally inappropriate or inaccurate, please contact us for resolution.

9. Dispute Resolution

We strive to resolve all refund requests amicably. If you disagree with our refund decision, you may escalate the matter through our customer service channels.

10. Policy Changes

This refund policy may be updated from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: refunds@namasteguide.com
Customer Service: support@namasteguide.com
Address: NamasteGuide Cultural Learning, Mumbai, India

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